Refund & Cancellation Policy
Last updated: September 2026
Cancellations
If you are on a subscription plan (Automated Monitoring, Deep Scan + Monitoring, Network Retainer or Agency Partner License), you may cancel your subscription at any time. Cancellations take effect at the end of your current billing cycle. You will continue to have access to your reports until the cycle concludes.
Refunds for One-Time Fees
For the one-time "Automated Fix Kit" fee, if we are unable to scan your website due to technical limitations (e.g., aggressive bot protection) and cannot deliver a report, we will issue a full 100% refund of that one-time fee.
If a report has been successfully generated and delivered, we generally do not offer refunds, but we evaluate requests on a case-by-case basis to ensure your satisfaction.
How to Request a Refund or Cancel
To request a refund or cancel your subscription, please email us directly at support@clinicguardhq.com.