Terms of Service
Last updated: 26 September 2026 (version 2026-09-26)
Description of Service
ClinicGuard provides automated web accessibility testing and reporting services designed to identify WCAG 2.1 AA conformance failures. Depending on the plan, a scan uses rule checks, automated browser tests and AI-assisted review; each report states which were used.
Not Legal Advice
Our reports are technical audits, not legal determinations. A clean automated scan does not certify full legal compliance with the ADA, Section 504, or any other regulation. We are not a law firm.
Payments and Billing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
Automated Service Scope
Every ClinicGuard plan is delivered by software: automated scans, reports, dashboard features and automated emails, as described on our pricing page. No plan includes a manual audit, manual testing with assistive technology, changes to your website or code, or accessibility consulting. We answer billing and account questions sent to support@clinicguardhq.com. The Automated Fix Kit is a one-time purchase that gives 12 months of access from the date of purchase and does not renew.
No Guarantee of Compliance or Outcomes
ClinicGuard's reports identify accessibility failures that automated testing detected. Automated testing, including AI-assisted review, cannot fully evaluate every WCAG 2.1 success criterion and may produce incorrect results, and items a report marks as needing review require your own verification. A report, score or verdict does not establish that a website is or is not compliant with the ADA, Section 504 or any other law, and we do not guarantee any legal, regulatory or litigation outcome. You remain responsible for your website's accessibility and for your own legal compliance, and should take advice from a qualified attorney where you need it.
Authorization to Scan
By submitting a website for scanning you confirm that you own it or are authorized to have it scanned. We request only publicly accessible pages and interact with them as a visitor would, for example with the keyboard or by triggering a form's own error messages. We never send form data to a website: every request that would submit data is blocked before it leaves our browser. We do not log in to, or bypass authentication for, any website.
Disclaimer of Warranties
The Service, including every scan, score, verdict and report, is provided “as is” and “as available.” To the fullest extent permitted by law, ClinicGuard disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that a scan will detect every accessibility barrier, or that acting on a report will make your website compliant with any law or prevent a complaint, claim or investigation.
Limitation of Liability
To the fullest extent permitted by law: (a) ClinicGuard will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, loss of data or goodwill, or the cost of any complaint, claim, settlement, penalty or investigation relating to your website's accessibility, even if we have been told they are possible; and (b) our total aggregate liability arising out of or relating to the Service or these terms will not exceed the amount you paid for the Service in the 12 months before the event giving rise to the claim, or US$100 if you have paid nothing (for example, if you have only used the free scan). Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, including liability for fraud or intentional misconduct.
Indemnification
You will defend and indemnify ClinicGuard against third-party claims, and the resulting damages, costs and reasonable attorneys' fees, to the extent they arise from (a) your submitting a website for scanning that you do not own and are not authorized to have scanned, or (b) your breach of these terms. We will give you prompt notice of any such claim and reasonable cooperation at your expense.
Term and Termination
You may stop using the Service, and cancel a subscription, at any time through the billing portal or by emailing support@clinicguardhq.com. Cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except as stated in our Refund & Cancellation Policy. We may suspend or terminate your access if you breach these terms (including by scanning a website you are not authorized to scan), if a payment fails and is not remedied, or to protect the Service or other people. We may stop offering the Service on 30 days' notice and will refund prepaid fees for the unused period. Sections 02, 05 and 07 to 11 survive termination. We retain and delete data as described in our Privacy Policy.
Governing Law and Disputes
These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Before starting a formal proceeding, each party will try in good faith to resolve the dispute by written notice and negotiation for 30 days.
Any dispute that is not resolved that way will be finally settled by binding arbitration administered by the International Centre for Dispute Resolution under its International Arbitration Rules, before a single arbitrator, conducted in English and, where the rules allow, by video conference and written submissions. Claims may be brought only individually, not as a plaintiff or class member in any class or representative action. Judgment on the award may be entered in any court with jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If you are a consumer with mandatory rights under the law of your country of residence, nothing in this section removes those rights.